Request a Delivery
Request a delivery. Dispatch is standing by.
Tell us what needs to move, where, and when. OTW dispatch reviews your request and responds — 24 hours a day, 7 days a week. For immediate pickup, call dispatch directly.
Tell us what needs to move, where, and when. OTW dispatch reviews your request and responds — 24 hours a day, 7 days a week. For immediate pickup, call dispatch directly.
Please read and accept our Terms & Conditions to enter this website.
Welcome to OTW Express Couriers ("Company," "we," "our," or "us"). These Terms & Conditions govern your use of our courier, delivery, logistics, transportation, and related services.
By requesting, scheduling, tendering, or receiving services from us, you agree to be bound by these Terms & Conditions.
The Company provides courier and delivery services, including but not limited to:
Service availability may vary by location, operating hours, weather, traffic conditions, and other factors beyond our control.
Customers agree to:
The Company is not responsible for delays or damages resulting from improper packaging, incomplete information, or customer error.
Unless expressly authorized in writing, customers may not ship:
The Company reserves the right to refuse, inspect, or reject any shipment.
Estimated pickup and delivery times are not guaranteed unless expressly stated in a written service agreement.
The Company shall not be liable for delays caused by:
Proof of delivery may include:
The Company reserves the right to determine the acceptable form of proof of delivery.
Payment is due according to the terms agreed upon during service booking or as outlined in an approved customer account agreement.
The Company reserves the right to:
Customers remain responsible for all collection costs and reasonable attorney fees associated with unpaid balances.
Any claim for loss, damage, shortage, or delivery dispute must be submitted in writing within thirty (30) days of the delivery date.
Claims should include:
Failure to submit a timely claim may result in denial of the claim.
To the maximum extent permitted by law, the Company's liability for any shipment shall be limited to the lesser of:
unless additional declared value coverage has been purchased and accepted in writing.
The Company shall not be liable for:
The Company shall not be liable for any failure or delay caused by circumstances beyond its reasonable control, including but not limited to:
Users agree not to:
The Company reserves the right to restrict access for violations of these Terms.
All content, trademarks, logos, marketing materials, graphics, and website content remain the exclusive property of OTW Express Couriers.
No portion may be copied, reproduced, distributed, or modified without written permission.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Utah, without regard to conflict of law principles.
The Company reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date.
The full text is also available on the Terms & Conditions page.