1. Introduction
Welcome to OTW Express Couriers ("Company," "we," "our," or "us"). These Terms & Conditions govern your use of our courier, delivery, logistics, transportation, and related services.
By requesting, scheduling, tendering, or receiving services from us, you agree to be bound by these Terms & Conditions.
2. Services
The Company provides courier and delivery services, including but not limited to:
- Scheduled route deliveries
- Same-day delivery services
- Rush and expedited deliveries
- Medical and healthcare-related deliveries
- Package transportation
- Business-to-business deliveries
- Residential deliveries
- Customized logistics solutions
Service availability may vary by location, operating hours, weather, traffic conditions, and other factors beyond our control.
3. Customer Responsibilities
Customers agree to:
- Provide accurate pickup and delivery information.
- Ensure shipments are properly packaged.
- Comply with all applicable laws and regulations.
- Not tender prohibited, illegal, hazardous, or dangerous materials unless explicitly authorized by the Company.
- Provide any required delivery instructions at the time of booking.
The Company is not responsible for delays or damages resulting from improper packaging, incomplete information, or customer error.
4. Prohibited Shipments
Unless expressly authorized in writing, customers may not ship:
- Illegal substances
- Weapons or firearms
- Explosives
- Hazardous materials
- Perishable goods requiring specialized handling
- Currency or negotiable instruments
- Live animals
- Any item prohibited by federal, state, or local law
The Company reserves the right to refuse, inspect, or reject any shipment.
5. Delivery Times
Estimated pickup and delivery times are not guaranteed unless expressly stated in a written service agreement.
The Company shall not be liable for delays caused by:
- Traffic conditions
- Weather events
- Road closures
- Mechanical failures
- Acts of God
- Government actions
- Customer unavailability
- Incorrect delivery information
6. Proof of Delivery
Proof of delivery may include:
- Electronic signatures
- GPS delivery verification
- Delivery photographs
- Driver confirmation records
The Company reserves the right to determine the acceptable form of proof of delivery.
7. Payment Terms
Payment is due according to the terms agreed upon during service booking or as outlined in an approved customer account agreement.
The Company reserves the right to:
- Charge late fees where permitted by law
- Suspend services for overdue accounts
- Require advance payment for certain services
Customers remain responsible for all collection costs and reasonable attorney fees associated with unpaid balances.
8. Claims for Loss or Damage
Any claim for loss, damage, shortage, or delivery dispute must be submitted in writing within thirty (30) days of the delivery date.
Claims should include:
- Shipment details
- Description of damage or loss
- Supporting photographs (if applicable)
- Documentation of declared value
Failure to submit a timely claim may result in denial of the claim.
9. Limitation of Liability
To the maximum extent permitted by law, the Company's liability for any shipment shall be limited to the lesser of:
- The actual value of the shipment; or
- $100 per shipment
unless additional declared value coverage has been purchased and accepted in writing.
The Company shall not be liable for:
- Indirect damages
- Incidental damages
- Consequential damages
- Lost profits
- Business interruption
- Loss of data
10. Force Majeure
The Company shall not be liable for any failure or delay caused by circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- Labor disputes
- Government restrictions
- Acts of terrorism
- Utility failures
- Public health emergencies
11. Website Use
Users agree not to:
- Interfere with website operations
- Attempt unauthorized access to systems
- Submit malicious code
- Use the website for unlawful activities
The Company reserves the right to restrict access for violations of these Terms.
12. Intellectual Property
All content, trademarks, logos, marketing materials, graphics, and website content remain the exclusive property of OTW Express Couriers.
No portion may be copied, reproduced, distributed, or modified without written permission.
13. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Utah, without regard to conflict of law principles.
14. Changes to These Terms
The Company reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date.
Effective date: September 17, 2026.
Privacy Policy
1. Overview
At OTW Express Couriers, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.
By using our services or website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Name
- Business name
- Email address
- Phone number
- Billing address
- Delivery address
Shipment Information
- Pickup locations
- Delivery locations
- Contact names
- Delivery instructions
Technical Information
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and analytics data
3. How We Use Information
We may use collected information to:
- Provide courier and delivery services
- Process payments
- Communicate with customers
- Manage customer accounts
- Improve operations and service quality
- Prevent fraud and unauthorized activity
- Meet legal and regulatory obligations
4. Information Sharing
We do not sell personal information.
Information may be shared with:
- Drivers and service providers involved in fulfilling deliveries
- Payment processors
- Technology vendors
- Legal or regulatory authorities when required by law
- Successors in the event of a merger, acquisition, or business transfer
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be 100% secure.
6. Data Retention
We retain information only as long as necessary to:
- Provide services
- Maintain business records
- Resolve disputes
- Comply with legal obligations
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website performance
- Enhance user experience
Users may adjust browser settings to limit or disable cookies.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Users should review third-party privacy policies before providing personal information.
9. Children's Privacy
Our services are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children.
10. Customer Rights
Subject to applicable law, customers may have the right to:
- Access personal information
- Correct inaccurate information
- Request deletion of personal information
- Request information about data usage
- Opt out of certain marketing communications
Requests may be submitted using the contact information below.
11. Contact Information
For questions regarding these Terms & Conditions or Privacy Policy, please contact:
- 191 Hamilton Row
- Phone: 801-779-3503
- Email: info@otwexp.com
Copyright Notice
Copyright © 2026 OTW Express Couriers. All Rights Reserved.
All materials on this website, including text, graphics, logos, service descriptions, photographs, documents, and other content, are protected by applicable intellectual property laws. Unauthorized use, reproduction, distribution, or modification is prohibited without prior written consent from OTW Express Couriers.
Effective date: September 17, 2026.